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ISO/PAS 5643:2021 Tourism and related services - Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry >
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ISO/PAS 5643:2021 Tourism and related services - Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry, 2021
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 COVID-19 risk management requirements
- 4.1 General
- 4.1.1 General requirements
- 4.1.2 Legal requirements
- 4.2 COVID-19 risk management group
- 4.3 Contingency plan
- 4.4 General measures for the tourist organization
- 4.5 Staff
- 4.5.1 General requirements
- 4.5.2 Staff areas
- 4.6 Informative measures
- 4.7 Cleaning and disinfection requirements
- 4.8 Heating, ventilating and air conditioning (HVAC)
- 5 Specific requirements per tourist subsector
- 5.1 Accommodation
- 5.1.1 General
- 5.1.2 Reception area and check-in service
- 5.1.3 Bedrooms
- 5.1.4 Holiday parks and campsites
- 5.1.5 Hostels
- 5.1.6 Hotels
- 5.1.7 Common areas
- 5.1.8 Cleaning and disinfection requirements for accommodation
- 5.2 Adventure tourism and ecotourism
- 5.2.1 General
- 5.2.2 Before the activity
- 5.2.3 During the activity
- 5.2.4 After the activity
- 5.3 Beaches
- 5.3.1 General
- 5.3.2 Safe capacity
- 5.3.3 Access points
- 5.3.4 Security, lifesaving and first aid
- 5.3.5 Accessibility
- 5.3.6 Showers and foot-washers
- 5.3.7 Commercial activities
- 5.4 Catering services
- 5.4.1 General requirements
- 5.4.2 Kitchen
- 5.4.3 Services
- 5.5 Golf services
- 5.5.1 General requirements
- 5.5.2 Before play
- 5.5.3 During play
- 5.5.4 Facilities
- 5.6 Medical and wellness spas
- 5.6.1 General
- 5.6.2 Waiting areas, consultation areas
- 5.6.3 Treatments
- 5.7 MICE (meetings, incentives, conferences and events) tourism
- 5.7.1 General
- 5.7.2 Activity planning
- 5.7.3 Preparing and holding the activity
- 5.8 Museums and heritage sites
- 5.8.1 General
- 5.8.2 Welcoming, information and communication
- 5.8.3 Booking and ticket sales
- 5.8.4 Guided visits
- 5.8.5 Facility requirements
- 5.9 Natural protected areas (NPAs)
- 5.9.1 General
- 5.9.2 Capacity control and safety distance in regard to the use of public facilities and services
- 5.9.3 Welcoming and receiving users
- 5.9.4 Booking and ticket sales
- 5.9.5 Visiting NPAs
- 5.10 Night leisure
- 5.10.1 General requirements
- 5.10.2 Box offices, access and admission
- 5.10.3 Bars and drinks-dispensing services
- 5.10.4 Booking and special celebrations
- 5.11 Scuba diving
- 5.11.1 General
- 5.11.2 General requirements
- 5.11.3 Equipment considerations
- 5.11.4 Compressors
- 5.11.5 Diving activity
- 5.12 Ski areas
- 5.12.1 General requirements
- 5.12.2 Access points and reception
- 5.12.3 Ski area
- 5.12.4 Rental of equipment and materials
- 5.12.5 Ski events and championships
- 5.12.6 Ski school
- 5.12.7 Kindergarten or snow garden
- 5.13 Theme and leisure parks
- 5.13.1 General requirements
- 5.13.2 User access and reception area
- 5.13.3 Performances and shows
- 5.13.4 Rides and entertainment facilities
- 5.14 Tourist transport
- 5.14.1 General
- 5.14.2 Booking
- 5.14.3 Terminals and offices
- 5.14.4 Requirements for vehicles
- 5.14.5 Rent-a-car
- 5.15 Tourist guides
- 5.15.1 General
- 5.15.2 Design of the visit or activities
- 5.15.3 Coordination of the tourist guide with other tourist service providers
- 5.15.4 Information and communication
- 5.15.5 Guided tours
- 5.16 Tourist visits
- 5.16.1 General
- 5.16.2 Design of tourist visits and related activities
- 5.16.3 Welcome at the site
- 5.16.4 Visits
- 5.17 Tourist information offices
- 5.18 Travel agencies
- 5.19 Unique public spaces
- 5.20 Yacht harbours and nautical activities
- 5.20.1 General
- 5.20.2 User service at offices
- 5.20.3 Operational activities
- 5.20.4 Common areas
- 5.20.5 Craft moorings
- 5.20.6 Rental of boats, ships, floating craft and complementary items
- 5.20.7 Complementary activities
- 5.20.8 Nautical sports schools and nautical activities
- 6 Ancilliary services and facilities to all subsectors
- 6.1 General
- 6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers
- 6.3 Gyms
- 6.4 Swimming pools
- 6.5 Valet service
- 6.6 Children's play areas, sports activities and other recreational activities
- 6.7 Entertainment activities
- 6.8 Shopping areas
- 6.9 Lifts
- Annex A (informative) Face masks
- Annex B (informative) Accessibility considerations for the contingency plan design
- Bibliography [Go to Page]