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BS EN 15221-8:2025 Facility Management - Principles and processes, 2025
- undefined
- European foreword
- Introduction
- Table 1 — Overview of the main corresponding processes in this document compared to the EN ISO 41000 series
- 1 Scope
- 2 Normative references
- 3 Terms, definitions and abbreviated terms [Go to Page]
- 4 Organizational aspects of FM [Go to Page]
- Figure 1 — FM-model - the three levels of interaction between demand and supply
- Table 2 — Main needs, actions and restrictions of the demand side and effects of FM [Go to Page]
- Figure 2 — Scope and relation of main FM terms [Go to Page]
- 5 Translating needs into demand and requirements [Go to Page]
- 6 FM roles and competences [Go to Page]
- 7 FM processes [Go to Page]
- Figure 3 — The four dimensions (bold) required to describe FM processes and facility services adequately (following EN ISO 41001 [14]) [Go to Page]
- Table 3 — Matrix of FM processes on a strategic level
- Table 4 — Matrix of FM processes on a tactical level
- Table 5 — Matrix of FM processes on an operational level [Go to Page]
- Figure 4 — Service delivery process chain with references to the FMP [Go to Page]
- Figure 5 — Real estate delivery process chain with references to the FMP
- 8 Facility service processes [Go to Page]
- Figure 6 — Hierarchy of standardized facility services (facility services map top levels) [Go to Page]
- 9 Quality [Go to Page]
- Figure 7 — Elements and influences to quality in FM [Go to Page]
- 10 Benchmarking process [Go to Page]
- Figure 8 — Benchmarking process [Go to Page]
- Figure 9 — Aspects and characteristics of benchmarking [Go to Page]
- 11 Digitalisation and specific aspects thereof [Go to Page]
- Figure 10 — The four main areas of IM from an FM process and digitalisation perspective
- Annex A (informative) Organization – guidance for use
- A.1 Example organization
- Figure A.1 — Generic example of a typical organization using FM
- A.2 Work environment for primary processes
- A.3 Resources managed by FM
- A.4 Specific requirement: compliance to laws and regulations
- A.5 Restrictions in practice
- A.6 Relation to other management functions
- Annex B (informative) Description of tasks and processes on the three levels strategic, tactical and operational
- B.1 Strategic level
- B.2 Tactical level
- B.3 Operational level
- Annex C (informative) Description of facility services
- Table C.1 — Description of facility services (example)
- Annex D (informative) Influence of ownership of RE on organization
- D.1 Basic forms of ownership of real estate
- Annex E (informative) Role models
- E.1 Examples of role models
- Figure E.1 — Hierarchical organizational roles or functions referencing to the FMP and the facility services map in this document
- Table E.1 — Organizational roles
- Table E.2 — Support service provision roles
- Annex F (informative) Roles and competences assignment matrix
- F.1 Roles and competences assignment matrix
- Figure F.1 — Schematic of the FM roles and competences assignment matrix
- Figure F.2 — Roles and competences assignment matrix
- F.2 Leadership
- F.3 Communication and service orientation
- Annex G (informative) Maturity of FM in an organization
- Annex H (informative) Sustainability of buildings
- H.1 Sustainability checklist
- Annex I (informative) Facility products/services – accounting / LCC
- Figure I.1 — Relation between services map and asset accounting / life cycle costing
- Annex J (informative) Guidance on the development and improvement of processes
- J.1 Process workflow
- J.2 Process activities
- J.3 Developing Facility Management Processes (FMPs)
- J.4 Example of a process description
- Table J.1 — Description of processes (example)
- J.5 Strategy development (S4.1) – building and asset maintenance
- J.6 Assessing FM processes
- Annex K (informative) Sourcing process chains
- K.1 Services sourcing process chain
- Table K.1 — The services sourcing process chain in EN ISO 41012 [15] and the corresponding FMP
- K.2 Real estate sourcing process chain
- Table K.2 — Relation between the real estate sourcing and provision process chain example and the respective FM processes
- Annex L (informative) Facility services/products map
- L.1 Hierarchical list of facility services/products
- Table L.1 — Hierarchical list of facility services/products
- L.2 Graphical representation of facility services/product map
- Figure L.1 — Hierarchical representation of facility services/products, part 1
- Figure L.2 — Hierarchical representation of facility services/products, part 2
- Figure L.3 — Hierarchical representation of facility services/products, part 3
- Annex M (informative) Measures and indicators
- M.1 Performance management and developing measures/indicators
- M.2 Collecting financial data
- M.3 Collecting functional/spatial data – building characteristics:
- M.4 Collecting functional/service quality data
- Table M.1 — Examples for collecting service quality data
- Annex N (informative) Digitalisation – Guidance for use
- N.1 Description of the key components of the six core areas
- N.2 BIM implementation maturity checklist (BIMC)
- Annex O (informative) Structure of this document
- Figure O.1 — Elements of FM dealt with in this document and their relations
- Bibliography [Go to Page]